Fortune Limited Warranty
Fortune warranty their products, against manufacturing defects, for a period not to exceed two years, from the date of purchase.
During that period, Fortune will replace or repair (when possible) the defective part.
Every Fortune frame and component has a useful product life cycle. Each frame and wheelset will have a unique identification number and warranty card. Complete the provided card and warranty form, and send them to us.
Failure to use the provided warranty card will void your warranty. Save your dated receipt for proof of purchase.
Two-Year Free Warranty
Carbon frames
One-Year Free Warranty
Carbon Wheelsets
All Fortune components, such as but not limited to the following: fork, seatpost, stem, handlebar, saddle, headset, and crankset.
NOTE: All Fortune items are warrantied under normal use.
All cracked or damaged products or photos must be sent to Fortune Factory to analyze.
If the frame and/or wheelset are deemed to be damaged and/or cracked do due excess abuse by the owner, then the warranty on those parts will be null and void. However, Fortune may offer a discount for the replacement parts.
Returns
In the event of a manufacturing defect, Fortune will cover the return shipping costs. However, if the defect is deemed to not be due to the manufacturing process, then the customer will be responsible for the return shipping costs.
1.Fortune make a careful test and check before every single item is shipping. In case of bad luck that you receive Fortune items in broken or defective quality,would like a return and refund or replacement. Please contact us within 3 working days and show us as much as possible proof,photos,videos etc,.
2.Refund will be granted after we receive the returned items in original condition.
3.New items or Repaired items will be shipped to you as soon as we receive the items for replacement.
